TRACK YOUR ORDER

TRACK YOUR ORDER

Please enter your tracking number below.

Tracking information may take some time to update. Thank you for your patience.

📦 SHIPPING & TRACKING FAQ | VAPEPIE AUSTRALIA

Need assistance with an existing shipment? Find answers to common questions about tracking and delivery below.

❓ Q1: How can I track my shipment?

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number, where tracking is available.

Use this number on our tracking page or directly on the carrier’s website to check the delivery status.

❓ Q2: Why is no tracking information showing?

Tracking information may take 24 to 48 hours to appear after a shipping label is created.

A shipping label does not necessarily mean the carrier has received the parcel.

Please check again later. If no information appears after this period, contact our customer service team.

❓ Q3: Why has my tracking status stopped updating?

Tracking updates may be delayed during busy periods or while a parcel is being processed at a sorting facility.

If the status has not changed for more than 5 business days, contact us with your order reference and tracking number. We will check with the carrier.

❓ Q4: My parcel is marked “Delivered”, but I have not received it. What should I do?

Please check:

• Your mailbox and any permitted delivery location;

• Whether someone in your household accepted the parcel;

• Any delivery photo or proof of delivery provided by the carrier;

• Whether a collection notice identifies a post office or collection point.

If you still cannot locate the parcel, contact us with your order reference and tracking number so we can investigate.

Where identity verification or a recipient signature is required, the applicable delivery requirements must be followed.

❓ Q5: What should I do if my parcel is delayed?

First, check the latest tracking information and the delivery estimate provided for your shipment.

Delivery times within Australia vary by destination and carrier. Regional and remote deliveries may take longer.

If your parcel is overdue, contact us with your order reference and tracking number. We will request an investigation with the carrier where appropriate.

📬 CONTACT VAPEPIE CUSTOMER SERVICE

For questions about an existing shipment, delivery or tracking, contact:

📧 Email: [email protected]
💬 WhatsApp: +86 16769925882
🌐 Website: www.vapepieaushop.com

Customer Service Hours

Monday to Friday

🕘 9:30 am–12:00 pm
🕜 1:30 pm–6:00 pm

Sydney time (AEST/AEDT)

Please include your order reference so we can locate your shipment details.

After contacting us, please also check your spam or junk folder for our reply.